Delivery
Nordic Hair Group will post the products after the invoice/order has been paid.
After the sales contract has entered into force (payment of the advance payment invoice by the Buyer), NHG will bundle the order and hand it over to Nordic Hair Group’s logistics partner for delivery.
Nordic Hair Group shall not be liable for any delay in the delivery of the Products if the Products have been delivered to the logistics partners on time but the delay in delivery is due to circumstances beyond NHG’s control or ability to predict.
Order cancellations or adjustments are not possible after the order is placed.
Please allow 1-2 business days for your order to be processed. Once the order is dispatched, you will receive an email. Please note the delivery times are estimated.
| Country/Region | Delivery time |
| Estonia | 1-2 business days (except small islands) |
| Finland | 2-5 business days (except Ahvenanmaa) |
Itella Smartpost parcel machine
Convenient, fast, and 100% weatherproof. NB! Shipping is always free for orders above 69€.
SmartPOST parcel machines are located in different places all over Estonia and by using this parcel delivery method, you can choose the location most convenient for you. Orders made on work days (Mon – Fri) before 12:00 are shipped the same day. You can expect the parcel within 1-3 work days.
Receiving the parcel
As soon as the parcel has arrived at the destination parcel machine, an SMS with all the necessary instructions on how to receive the parcel will be sent to the mobile phone number listed in the order. Then, you need to go to the respective parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours! The parcel needs to be picked up within seven days from its arrival at the parcel machine.
Smartpost parcel machine locations in Estonia
SmartKULLER parcel delivery
For those who appreciate convenience and simplicity.
Would you like to receive the parcel without leaving the house? If you make a purchase from NHG on working days (Monday to Friday) before 12 p.m., the courier service will deliver your parcel the next day. If you make a purchase from NHG after 12 p.m., the parcel will be delivered to your doorstep the working day after the next working day. Purchases made on Fridays after 12 p.m. and on Saturdays, Sundays, and public holidays will also be delivered to you the working day after the next working day.
Receiving the parcel
The parcel will be delivered to the receiver to the location they have listed. It does not matter if it is your place of residence or employment. In the morning of the day of delivery, you will be sent an SMS with the exact time of delivery to the mobile phone number listed in the order.
If the courier fails to deliver the parcel to the receiver on the first attempt, they will agree on another time, if necessary.